Terms of service

TERMS OF SERVICE

Last Updated: September 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, online store, products, and services offered by Marsalla Brand, operated by VB BUSINESS LLC (“Marsalla Brand,” “we,” “us,” or “our”).

Business Name: VB BUSINESS LLC
Store Name: Marsalla Brand
Business Type: Single Member LLC
Business Address: 150 Washington Avenue, Santa Fe, NM 87501, United States
Customer Support: support@marsallabrand.com

Our online store is powered by Shopify.

By visiting our website, purchasing products from us, creating an account, or otherwise using our services (collectively, the “Services”), you agree to these Terms and any policies incorporated into them by reference.

If you do not agree with these Terms, you should not use our Services.

1. ELIGIBILITY

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you otherwise have legal authority to enter into a binding agreement.

You agree to use our Services only for lawful purposes and in accordance with these Terms.

You may not use our products, website, or Services for any illegal or unauthorized purpose.

2. ONLINE STORE

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products and Services.

Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and privacy practices.

We may update, modify, suspend, or discontinue portions of our Services when reasonably necessary for operational, security, legal, or business purposes.

3. PRODUCT INFORMATION

We make reasonable efforts to display and describe our products accurately, including product colors, images, features, materials, measurements, and specifications.

However, the appearance of colors and other visual details may vary depending on your device, screen settings, lighting, photography, and other factors.

For apparel products, measurements and fit may vary slightly depending on the product, manufacturing process, fabric, and individual body proportions.

Product images may include styling elements, accessories, props, or other items that are not included with the purchased product unless expressly stated in the product description.

We reserve the right to correct errors or inaccuracies in product information.

4. PRICES

All prices displayed on our website are shown in the currency indicated at checkout.

Prices, discounts, promotions, and product availability may change from time to time without prior notice, subject to applicable law.

The price applicable to your purchase will generally be the price displayed and accepted at the time your order is submitted, subject to correction of obvious errors as permitted by law.

Prices may not include applicable sales taxes, shipping charges, duties, or other fees unless expressly stated.

Any applicable amounts will be disclosed during checkout where required.

5. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

After you place an order, you may receive an electronic confirmation acknowledging that we received your order.

We reserve the right, where permitted by law, to refuse, cancel, or limit an order for legitimate reasons, including:

  • Product unavailability;

  • Pricing or product information errors;

  • Suspected fraud or unauthorized transactions;

  • Payment authorization problems;

  • Violation of these Terms;

  • Restrictions imposed by payment providers or financial institutions;

  • Shipping limitations; or

  • Orders that appear to be placed for unauthorized resale or other abusive purposes.

If we cancel an order after payment has been successfully collected, we will issue an appropriate refund for the canceled amount.

6. BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

You are responsible for promptly updating information when necessary so that we can process your transactions and communicate with you.

You represent that you are authorized to use any payment method submitted in connection with an order.

We may use third-party payment processors to process transactions.

Payment information may therefore be subject to the terms and privacy practices of the applicable payment provider.

7. PAYMENT

Available payment methods will be displayed during checkout.

By submitting payment information, you authorize us and our payment providers to charge the applicable purchase amount, including any disclosed taxes, shipping costs, or other applicable charges.

We do not guarantee that every payment method will remain available at all times.

Payment providers, card issuers, and financial institutions may independently decline or review transactions.

8. SHIPPING AND DELIVERY

Shipping options, estimated delivery periods, and applicable shipping charges are provided on our website or during checkout where appropriate.

Delivery dates and transit times are estimates unless expressly guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, customs procedures, holidays, incorrect addresses, or other logistical events.

Customers are responsible for providing accurate and complete shipping information.

Additional details regarding fulfillment and delivery may be provided in our Shipping Policy, which forms part of these Terms.

Nothing in this section limits rights provided by applicable consumer protection law.

9. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Eligible customers may generally request a return within 30 days of delivery, subject to the conditions and exclusions described in that policy.

You should review our Return & Refund Policy before making a purchase.

The Return & Refund Policy is incorporated into these Terms by reference.

10. PROMOTIONS AND DISCOUNTS

From time to time, we may offer:

  • Promotional prices;

  • Discount codes;

  • Bundles;

  • Limited-time sales;

  • Free shipping offers; or

  • Other promotional incentives.

Promotions may be subject to additional conditions, eligibility requirements, expiration dates, product restrictions, or quantity limits.

Unless expressly stated otherwise, promotional offers may not be combined.

We reserve the right to correct promotional errors and to prevent fraudulent or abusive use of discounts, subject to applicable law.

11. OPTIONAL THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to services, integrations, applications, or tools provided by third parties.

These services may include payment processors, shipping providers, analytics platforms, advertising services, social networks, or other technology providers.

We do not control all aspects of third-party services.

Your use of third-party services may be governed by separate terms and privacy policies established by those providers.

12. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or resources.

These links are provided for convenience and do not necessarily imply endorsement.

We are not responsible for the content, accuracy, security, availability, privacy practices, products, or services offered by third-party websites.

You should review the applicable policies and terms before interacting with third-party services.

13. ACCOUNTS

Certain features may allow or require you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account to the extent permitted by law.

You agree to notify us promptly if you believe your account has been accessed or used without authorization.

We may suspend or restrict accounts when reasonably necessary to protect customers, prevent fraud, maintain security, or enforce these Terms.

14. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content made available through our Services—including trademarks, logos, branding, product descriptions, photographs, graphics, website design, text, videos, and other materials—is owned by or licensed to VB BUSINESS LLC / Marsalla Brand and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

Without our prior written permission, you may not reproduce, distribute, modify, republish, sell, commercially exploit, or create derivative works from our proprietary content except where otherwise permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to you.

15. REVIEWS AND USER CONTENT

If you submit reviews, photographs, comments, feedback, testimonials, suggestions, or other content (“User Content”), you represent that you have the necessary rights to provide that content.

You may not submit content that:

  • Infringes another person's intellectual property rights;

  • Is unlawful, fraudulent, threatening, or defamatory;

  • Contains malicious software;

  • Violates another person's privacy rights; or

  • Misrepresents your identity or experience.

Where permitted by law, by submitting User Content intended for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt that content for operating and promoting our business, subject to applicable privacy and consumer protection laws.

16. PROHIBITED USES

You may not use our website or Services to:

  • Violate applicable law;

  • Commit or facilitate fraud;

  • Submit false or misleading information;

  • Infringe intellectual property rights;

  • Distribute viruses, malware, or malicious code;

  • Attempt unauthorized access to our systems;

  • Scrape or extract data through unauthorized automated means;

  • Interfere with the security or operation of the Services;

  • Impersonate another person;

  • Circumvent security or fraud-prevention measures; or

  • Use the Services in a manner that materially harms our customers, business, or infrastructure.

We may restrict access to the Services when reasonably necessary to address prohibited conduct.

17. FRAUD PREVENTION

We may use automated and manual fraud-prevention systems to protect customers and our business.

Orders may be reviewed when they exhibit characteristics associated with fraud, unauthorized payment activity, account compromise, or other security concerns.

We may request reasonable verification before processing certain transactions.

We reserve the right to cancel transactions reasonably believed to be fraudulent or unauthorized, subject to applicable law.

18. PRIVACY

Our collection and processing of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that your personal information may be processed as described in that policy.

Our Privacy Policy is incorporated into these Terms by reference.

19. ERRORS AND INACCURACIES

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct such errors and update information.

Where an error materially affects an order already submitted, we will handle the matter in accordance with applicable law, which may include contacting you for instructions or canceling and refunding the affected order.

20. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and website are provided on an “as is” and “as available” basis, except for any warranties expressly provided by us or required by law.

We do not warrant that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes or limits warranties, guarantees, or other consumer rights that cannot lawfully be excluded or limited.

21. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VB BUSINESS LLC, doing business as Marsalla Brand, and its officers, agents, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services where such limitations are legally permitted.

Our liability will not be excluded or limited where doing so would be prohibited by applicable law.

Nothing in these Terms is intended to limit liability for fraud, willful misconduct, or any other liability that cannot legally be limited.

22. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless VB BUSINESS LLC, Marsalla Brand, and their applicable officers, agents, contractors, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of third-party rights.

This provision does not apply to the extent a claim results from our own unlawful conduct or where indemnification is prohibited by applicable law.

23. TERMINATION

We may suspend or terminate access to our Services when reasonably necessary because of fraud, security concerns, unlawful conduct, or material violation of these Terms.

Termination does not affect rights or obligations that arose before termination, including payment obligations and applicable return, refund, or consumer rights.

24. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where appropriate.

The remaining provisions will continue in effect.

25. WAIVER

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

Any waiver must be made in accordance with applicable law.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or terms expressly incorporated by reference, constitute the agreement between you and us regarding your use of the Services, except where additional terms expressly apply.

27. GOVERNING LAW

These Terms and your use of the Services are governed by the applicable laws of the State of New Mexico and the United States, without regard to conflict-of-law principles, except to the extent that mandatory consumer protection laws in your jurisdiction apply.

Nothing in these Terms deprives consumers of rights or protections that cannot legally be waived under applicable law.

28. DISPUTES

If you have a concern regarding an order, product, or our Services, we encourage you to contact us first at support@marsallabrand.com so that we can attempt to resolve the issue.

Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or operational needs.

The revised Terms will be posted on our website with an updated “Last Updated” date.

Changes will apply prospectively unless otherwise permitted or required by law.

Your continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

30. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Marsalla Brand
Operated by VB BUSINESS LLC
Single Member LLC
150 Washington Avenue
Santa Fe, NM 87501
United States

Customer Support: support@marsallabrand.com