Shipping policy
SHIPPING POLICY
Last Updated: September 7, 2026
This Shipping Policy describes the shipping, processing, delivery, and order tracking practices of Marsalla Brand, operated by VB BUSINESS LLC (“Marsalla Brand,” “we,” “us,” or “our”).
Business Name: VB BUSINESS LLC
Store Name: Marsalla Brand
Business Address: 150 Washington Avenue, Santa Fe, NM 87501, United States
Customer Support: support@marsallabrand.com
By placing an order through our store, you acknowledge and agree to the terms described in this Shipping Policy.
1. ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding federal holidays and other applicable holidays.
During periods of high demand, promotional events, product launches, holidays, or other exceptional circumstances, processing may take longer.
Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.
If you need assistance with an order, please contact us as soon as possible at:
2. SHIPPING DESTINATIONS
We currently ship to eligible addresses within the United States.
Shipping availability may depend on the destination, product, fulfillment location, and carrier availability.
Certain locations, including P.O. Boxes, APO/FPO addresses, U.S. territories, or remote areas, may have limited shipping options or longer delivery times.
Available shipping methods will be displayed during checkout when applicable.
3. ESTIMATED DELIVERY TIME
After processing, orders are generally expected to arrive within approximately:
5–12 business days
The total estimated timeframe for most orders is therefore approximately:
Processing: 1–3 business days
Shipping: 5–12 business days
Delivery estimates begin after the order has been processed and handed over to the applicable carrier.
These timeframes are estimates and not guaranteed delivery dates, unless we expressly state otherwise.
Delivery times may vary depending on destination, carrier operations, order volume, weather, holidays, transportation disruptions, and other circumstances outside our reasonable control.
4. SHIPPING COSTS
Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.
From time to time, Marsalla Brand may offer free shipping as part of a promotion or for qualifying orders.
Any conditions or minimum purchase requirements associated with free shipping will be disclosed with the applicable offer.
5. ORDER TRACKING
When tracking is available, you will receive tracking information after your order has been shipped.
Tracking information may take 24–72 hours after shipment to update in the carrier's system.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
If your tracking information has not updated for an unusually long period, please contact us at support@marsallabrand.com.
6. MULTIPLE PACKAGES
Orders containing multiple products may occasionally be fulfilled from different locations or shipped separately.
As a result, you may:
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Receive more than one package;
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Receive packages on different dates; or
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Receive separate tracking numbers.
If only part of your order arrives, please review your shipping confirmation and tracking information before contacting customer support.
7. DELIVERY DELAYS
Although we work with fulfillment and shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur.
Possible causes include:
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Severe weather;
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Carrier disruptions;
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Transportation delays;
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High shipping volume;
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Holidays;
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Natural disasters;
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Incorrect or incomplete addresses;
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Security or fraud reviews;
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Operational disruptions; or
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Other circumstances outside our reasonable control.
We will provide reasonable assistance when a shipment experiences an unusual delay.
Nothing in this policy limits any rights available to you under applicable consumer protection law.
8. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
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Street address;
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Apartment, suite, or unit number;
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City;
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State;
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ZIP Code; and
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Contact information
before completing your purchase.
If you discover an error after placing an order, contact us immediately at support@marsallabrand.com.
We will make reasonable efforts to update the address if the order has not yet entered fulfillment or shipment, but we cannot guarantee that changes can be made after an order has been submitted.
9. INCORRECT OR INCOMPLETE ADDRESSES
If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, the package may be returned to the sender or fulfillment facility.
If the package is returned and the customer requests reshipment, additional shipping charges may apply where permitted by law.
We are not responsible for delivery problems resulting directly from inaccurate shipping information provided by the customer, except where applicable law requires otherwise.
10. UNDELIVERABLE OR REFUSED PACKAGES
Packages may be returned as undeliverable for reasons including:
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Incorrect address;
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Incomplete address;
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Multiple unsuccessful delivery attempts;
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Refusal of delivery; or
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Failure to collect the package when required by the carrier.
If an order is returned to us or our fulfillment provider, please contact support@marsallabrand.com.
Depending on the circumstances, we may arrange reshipment or process an eligible refund in accordance with our Return & Refund Policy.
Additional shipping costs may apply when the delivery failure was caused by information or actions attributable to the customer.
11. LOST PACKAGES
If your package has not arrived and the tracking information indicates a possible shipping issue, please contact us at:
We may investigate the shipment with the carrier or fulfillment provider.
Please allow reasonable time for the carrier to investigate a potentially lost package.
If a package is confirmed as lost before successful delivery, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.
12. PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, we recommend that you:
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Verify the shipping address on your order;
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Check around the delivery location;
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Check with household members;
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Check with neighbors where appropriate;
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Review any delivery photograph or notification provided by the carrier; and
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Contact the carrier for additional delivery information.
If you are still unable to locate the package, contact us at support@marsallabrand.com and we will provide reasonable assistance in investigating the delivery.
Each situation will be evaluated individually based on tracking information, carrier records, and the circumstances of the delivery.
13. DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, please contact us as soon as reasonably possible at support@marsallabrand.com.
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs of the damaged product;
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Photographs of the shipping packaging, when relevant; and
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Any other information reasonably necessary to evaluate the issue.
We will review the request and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
14. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us at support@marsallabrand.com as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment, been packaged, or shipped, we may no longer be able to cancel it or change its shipping information.
If the order has already shipped, an eligible return may be requested after delivery in accordance with our Return & Refund Policy.
15. SHIPPING DURING HOLIDAYS AND HIGH-DEMAND PERIODS
Processing and delivery may take longer during:
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Black Friday;
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Cyber Monday;
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Christmas and other holidays;
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Major promotional campaigns;
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Product launches; or
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Periods of unusually high order volume.
Carrier networks may also experience delays during these periods.
We recommend considering these potential delays when ordering products needed by a specific date.
16. DELIVERY DATES
Any delivery date displayed on our website, checkout, order confirmation, or tracking page should be understood as an estimated delivery date unless expressly identified as guaranteed.
We cannot guarantee delivery by a particular date when delays are caused by circumstances outside our reasonable control.
This provision does not affect any rights or remedies that cannot be limited under applicable law.
17. INTERNATIONAL SHIPPING
Unless otherwise stated at checkout, our standard shipping policy is intended for orders shipped within the United States.
If international shipping becomes available, additional shipping times, customs procedures, import duties, taxes, or other requirements may apply.
Any applicable options and charges will be disclosed where appropriate during checkout.
18. RETURNS
Shipping an item back to us is governed by our Return & Refund Policy.
Customers should not send products to our registered business address unless specifically instructed to do so by our customer support team.
To initiate an eligible return, contact:
We will provide the appropriate return instructions when the request is approved.
19. CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing their order information before completing checkout, including:
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Products;
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Variants;
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Sizes;
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Quantities;
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Shipping address; and
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Contact information.
Please contact us promptly if you identify an error.
20. CONSUMER RIGHTS
This Shipping Policy is intended to operate consistently with applicable United States consumer protection laws.
Nothing in this policy is intended to exclude, restrict, or waive any rights that cannot legally be excluded or waived.
If a provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will control.
21. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfillment operations, Services, or applicable legal requirements.
Any updated version will be posted on our website with a revised “Last Updated” date.
22. CONTACT US
For questions regarding shipping, delivery, tracking, or your order, please contact:
Marsalla Brand
Operated by VB BUSINESS LLC
150 Washington Avenue
Santa Fe, NM 87501
United States
Customer Support: support@marsallabrand.com